Product Support, Warranty Registration & RMA
Need help with your thermal optic? This page gives you the fastest path to the right support option. Find official warranty registration, RMA, manuals, and manufacturer support links for the brands we carry.
If you bought from Thermal Bros, start with us first. We’ll help you figure out whether you need troubleshooting, a manufacturer warranty claim, or the quickest next step.
Start Here
I need help with a product I bought from Thermal Bros
Contact us first if you need help troubleshooting setup, app pairing, charging, firmware questions, mounts, zeroing, or deciding whether an issue is normal or warranty-related.
I need warranty registration
Some brands require or strongly recommend product registration after purchase. Use the brand directory below to find the official registration page for your unit.
I think I need an RMA or repair
Before you submit a repair claim, gather your order info, serial number, model name, issue details, and any photos or video showing the problem. That speeds up the process.
Before You Submit an RMA
- Your order number or proof of purchase
- Brand, model, and serial number
- A short description of the issue
- Photos or video if the problem is visible
- Any app, firmware, battery, or charging details that may help diagnose the issue
- Your shipping address and best contact information
If you’re not sure whether the issue is user setup, firmware, mount/zero, or a true defect, contact us first. That saves time and prevents unnecessary back-and-forth.
Brand Support Directory
Pulsar Support
Use Pulsar’s official support resources for warranty registration, repairs, manuals, app help, and service questions. If your issue involves setup, mounting, or deciding whether the unit is behaving normally, contact us first and we’ll help you narrow it down.
AGM Support
AGM handles registration, warranty claims, and repair support through its official customer support resources. If you need help deciding whether the issue is a setup problem or a warranty issue, contact Thermal Bros before filing.
iRayUSA Support
For iRayUSA products, use the official registration and RMA pages below. If your unit was purchased through Thermal Bros and you want help confirming the best next step, reach out first.
Nocpix Support
Nocpix support in the U.S. is handled through iRayUSA. Use the iRayUSA registration and RMA links for Nocpix units sold in the U.S.
RIX Support
Use RIX’s official warranty and repair pages for registration questions, service requests, and repair submission. If you need help troubleshooting first, contact us and we’ll help you rule out the simple stuff.
NightRide Support
For NightRide, use the official technical support and warranty resources for manuals, repair policy, and troubleshooting.
Still Not Sure What You Need?
Need help choosing the right unit?
If your support question has turned into “I may need a different optic,” use our buyer’s guide or contact us directly.
Need direct help from Thermal Bros?
We help customers with pre-purchase questions, post-purchase troubleshooting, compatibility questions, and figuring out whether a warranty claim is actually needed.
Need policy details?
For shipping, returns, and related policy questions, use the pages below.
Common Support Questions
Should I contact Thermal Bros or the manufacturer first?
If you bought from us and you’re not sure what the problem is, contact us first. We can often help you rule out setup, charging, app, firmware, mount, or zero issues before you spend time on an RMA.
Do I need to register my product for warranty coverage?
That depends on the brand. Some manufacturers require registration, while others mainly use proof of purchase. Use the brand directory above and complete registration as soon as possible after delivery.
What do I need before I file an RMA?
Have your proof of purchase, serial number, model name, issue details, and any photos or video ready. This helps the manufacturer move faster.
Can Thermal Bros file the warranty claim for me?
In some cases we can help guide you, but most brands require the customer to submit directly through their official process. If you’re unsure, contact us and we’ll point you to the right path.
What if I need help choosing a replacement or upgrade?
We can help with that too. If your current unit is down, outdated, or not the right fit for your use case, contact us and we’ll help you avoid overbuying.
Why Start with Thermal Bros?
We’re not just a checkout page. We help hunters, landowners, and working users figure out what’s wrong, what’s normal, what’s fixable, and when it actually makes sense to escalate to the manufacturer.
