Contact information
Need help with a Thermal Bros policy, order, return, shipping issue, cancellation, warranty question, or privacy request? Contact us and we’ll help you get pointed in the right direction.
Official Thermal Bros Contact Information
Phone: 866-464-4461
Email: info@thermalbros.com
What We Can Help With
- Shipping, delivery, tracking, and signature confirmation
- Returns, refunds, restocking fees, and return eligibility
- Damaged, defective, incorrect, lost, or delayed orders
- Cancellations before an order ships
- Privacy, data, terms of service, or legal policy questions
- Warranty or product-support questions after purchase
To Help Us Respond Faster
Please include your order number, the email used at checkout, the product name, and a short description of what you need help with. If your item arrived damaged, defective, or incorrect, include photos so we can review the issue quickly.
Looking for General Product Help?
If you need help choosing a thermal scope, handheld thermal, clip-on, night vision optic, rental, trade-in, or consignment option, visit our main Contact page so we can better understand your setup, terrain, distance, budget, and use case.
