Cancellation policy

Cancellation Policy

Last updated: September 24, 2026

Please contact Thermal Bros immediately if you need to request an order cancellation. We will make every reasonable effort to assist, but cancellation is not guaranteed once an order has entered processing, has been ordered from a supplier, or has been transferred to the shipping carrier.

Preorders, deposits, special-order items, customized products, layaway purchases, government or commercial orders, and other transaction-specific purchases may have separate cancellation terms disclosed on the product page, quote, invoice, purchase order, or written agreement. Those specific terms control when applicable.

If Thermal Bros cancels an order after payment has been collected, the appropriate refund will be issued to the original payment method.

Refusing delivery does not automatically cancel an order. Refused, unclaimed, or undeliverable packages may be subject to outbound shipping charges, return shipping charges, carrier fees, restocking fees, or other applicable deductions.

Once an order has been delivered, any return request is governed by our Shipping, Delivery, Returns & Refund Policy.

To request a cancellation, email info@thermalbros.com or call 866-464-4461. Include your name and order number.