Terms of Service

Effective Date: April 17, 2025

Welcome to Thermal Bros.

These Terms of Service (“Terms”) explain the rules for using our website, placing an order, and buying products from us at www.thermalbros.com. By using our site or placing an order, you agree to these Terms and to the related policies linked on this page.

If you do not agree to these Terms, please do not use the site or place an order.

Quick Summary

These Terms cover:

• who can use our site
• how orders, pricing, and payments work
• shipping, returns, and refunds
• product legality and safe use
• privacy and intellectual property
• export control and restricted sales
• limits on liability and dispute terms

For more details, please also review our:

• Privacy Policy
• Refund Policy
• Shipping/Returns Policy
• ITAR Regulations page

1. Who We Are

Thermal Bros operates this website. In these Terms, “Thermal Bros,” “we,” “us,” and “our” refer to Thermal Bros.

We may update these Terms from time to time by posting a revised version on this page. Unless we say otherwise, changes take effect when posted. By continuing to use the site after changes are posted, you accept the updated Terms.

2. Who Can Use This Site

By using this site or buying from us, you confirm that:

• you are legally able to enter into a binding agreement where you live
• you are legally allowed to buy, possess, and use the products you order in your location
• you will use this site and our products only in a lawful way

You may not use this site or our products for any illegal or unauthorized purpose.

3. Product Legality and Safe Use

You are responsible for knowing whether a product is legal to buy, own, install, ship to, or use in your location and for your intended use.

You also agree to:

• follow all local, state, federal, and international laws that apply to your purchase or use
• follow manufacturer instructions, warnings, and safety guidance
• use products safely and responsibly

We do not guarantee that every product shown on this site is legal in every state, city, country, or use case.

We are not responsible for misuse, unlawful use, negligent use, or use that goes against manufacturer guidance or applicable law.

4. Product Information and Website Accuracy

We work to keep product descriptions, specifications, pricing, images, and availability accurate. Even so, mistakes can happen.

We do not guarantee that all site content is always:

• complete
• current
• error-free
• perfectly accurate for every product version or configuration

Product details may change without notice. Product photos may also differ slightly from the exact item you receive, including accessories, finish, packaging, or included parts.

We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order is submitted.

5. Orders, Pricing, and Billing

All orders are subject to acceptance and product availability.

We may refuse, limit, hold, or cancel an order for reasons such as:

• suspected fraud
• pricing or listing errors
• inventory issues
• compliance or export concerns
• violations of these Terms

We may also limit quantities by person, household, address, payment method, or order.

You agree to provide current, complete, and accurate billing, shipping, and account information. You also agree to update that information if it changes so we can complete your order and contact you if needed.

Prices may change without notice.

If a product is listed with the wrong price, description, or availability, we may cancel or refuse the order. If your payment has already been processed for a canceled order, we will refund the amount charged.

6. Payments and Fraud Prevention

By submitting payment information, you confirm that:

• you are authorized to use the payment method
• the information you provide is accurate
• you authorize us to charge the full order amount, including taxes, shipping, and any disclosed fees

We may delay, refuse, or cancel a transaction if we believe it involves:

• fraud
• unauthorized activity
• resale abuse
• export-control concerns
• restricted-jurisdiction issues
• other misconduct or policy violations

We may request additional verification before approving or shipping an order.

7. Shipping and Delivery

Shipping and delivery timeframes shown on the site or in order messages are estimates only. They are not guaranteed.

Delays can happen for reasons outside our control, including:

• carrier delays
• manufacturer delays
• weather
• supply chain disruptions
• regulatory review
• address issues

You are responsible for providing a complete and accurate shipping address.

Unless the law says otherwise, ownership and risk of loss pass to you when we hand the order to the shipping carrier.

For more details, please review our Refund Policy and Shipping/Returns Policy.

8. Returns, Refunds, Exchanges, and Cancellations

Returns, refunds, exchanges, cancellations, restocking fees, and non-returnable item rules are governed by our posted policies.

By placing an order, you agree to the terms in our:

• Refund Policy
• Shipping/Returns Policy

If there is ever a conflict between a promotion and those posted policies, we may apply the policy terms unless the promotion clearly states otherwise.

9. Privacy

Your use of the site and any personal information you submit through it are governed by our Privacy Policy.

By using the site or placing an order, you acknowledge that you have reviewed our Privacy Policy and understand how we collect, use, and protect your information.

10. Intellectual Property

All content on this site is owned by Thermal Bros or used with permission. This includes, without limitation:

• text
• logos
• graphics
• product information
• videos
• images
• downloads
• software
• site design and layout

You may not copy, reproduce, distribute, modify, publish, display, sell, license, or exploit site content without our prior written permission.

All trademarks, service marks, brand names, and logos belong to their respective owners.

11. Prohibited Uses

You may not use the site or its content:

• for any unlawful purpose
• to violate any law or regulation
• to infringe on our rights or the rights of others
• to harass, threaten, abuse, or defame
• to upload or transmit viruses, malware, or other harmful code
• to interfere with the security or operation of the site
• to scrape, crawl, copy, or reuse site content for commercial purposes without permission
• to engage in fraudulent, misleading, or abusive purchasing behavior

We may suspend or restrict access to the site or our services if you violate these rules.

12. Restricted Jurisdictions, Export Controls, and Compliance Screening

Some products sold on our site may be subject to U.S. export laws, sanctions rules, manufacturer restrictions, or carrier limits.

By placing an order, you confirm that:

• you are not located in, or acting on behalf of someone located in, a country or territory subject to applicable U.S. sanctions or embargoes
• you are not a prohibited, restricted, or sanctioned person or entity
• you will not export, re-export, transfer, resell, or forward a product in violation of applicable law
• you will not transport regulated products outside the United States in violation of applicable law

We may hold, delay, limit, refuse, or cancel any order that raises export, sanctions, fraud, forwarding, or compliance concerns.

Please also review our ITAR Regulations page.

13. Third-Party Links and Services

This site may link to third-party websites, tools, or services.

We are not responsible for the content, accuracy, availability, or practices of third-party websites or services. Your use of those third-party resources is at your own risk and subject to their terms and policies.

14. Disclaimer of Warranties

To the fullest extent allowed by law, this site and all products and services offered through it are provided “as is” and “as available.”

To the fullest extent allowed by law, we disclaim all express and implied warranties, including warranties of:

• merchantability
• fitness for a particular purpose
• title
• non-infringement

We do not guarantee that the site will always be uninterrupted, secure, accurate, or error-free, or that defects will always be corrected.

15. Limitation of Liability

To the fullest extent allowed by law, Thermal Bros and its owners, employees, affiliates, agents, contractors, service providers, licensors, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to:

• your use of the site
• your inability to use the site
• products purchased from us
• delays, interruptions, or data issues
• lost profits, lost revenue, lost savings, lost business opportunity, or similar losses

To the fullest extent allowed by law, our total liability for any claim related to the site, these Terms, or any product or service you purchased from us will not exceed the amount you paid us for the specific product or service related to that claim.

Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you.

16. Your Responsibility for Claims

If your actions cause a claim, loss, or legal dispute involving us, you agree to cover the related costs to the extent allowed by law.

This includes claims arising from:

• your breach of these Terms
• your violation of law
• your misuse of the site or any product
• your violation of another party’s rights

17. Suspension or Termination

We may suspend or terminate your access to the site or our services at any time if we believe you have violated these Terms or applicable law.

Any rights or obligations that should reasonably survive termination will continue after termination.

18. Governing Law

These Terms and any dispute related to the site or your purchase will be governed by the laws of the State of Kansas, without regard to conflict of law rules.

19. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, the rest of the Terms will remain in effect to the fullest extent allowed by law.

20. Entire Agreement

These Terms, together with our posted policies and notices, form the complete agreement between you and Thermal Bros regarding your use of the site and any purchase from us.

They replace any earlier discussions, communications, or agreements about the same subject.

21. Contact Us

If you have questions about these Terms, contact us through the contact information listed on our website.